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Frequently Asked Questions
PRODUCT & Order
We offer customization service for our existing designs in case you need it to be crafted according to your individual measurements or some modifications should be done. Pls contact us with detailed description for we can suggest if we can fulfill your request.
We also accept requests for custom designed leather accessories. Pls contact us with detailed description for we can suggest if we can fulfill your request.
We offer to deboss any combination of latin letters – it could be your initials or a short message to someone special.
Depending on the product, the number of letters may vary. Pls contact us with detailed description for we can suggest if we can fulfill your request.
Pls use a measuring tape. We have created detailed size guide which will help you to measure your body for the perfect fit. When measuring it is important to not measure too tightly, the tape should be tight enough so it sits softly against the body, but not so softly that it falls away.
Orders can be changed or canceled within 24 hours after being placed. Pls check Returns & Exchanges for details.
Yes, our parcels are sent in non-logo packaging to keep your order private.
Every WOLFSNAHT piece is made of the high quality genuine leather, which have been carefully sourced and chosen by us. You can read more about our leather here.
All products are hand crafted in our workshop in Lviv, Ukraine.
You can find all necessary information on our product care page.
SHIPPING & DELIVERY
We ship worldwide except russia and belarus.
All our products are handmade and made to your order. Depending on the quantity and design of ordered items, production time takes 3-7 business days.
We offer FREE DELIVERY for all our orders worldwide.
PLS NOTE, that customer is responsible for any customs and import taxes that may be applied to the package. Pls study more details about our shipping policy here
Delivery company currently takes 7-20 business days depending on your location.
Yes, the customer is responsible for payment of any such duties and/or taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. If you refuse to pay taxes, your order is being delivered back to us, and the order gets annulled with no refunds.
You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”
If a customer didn’t pick up a parcel on time, and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again.
If a customer didn’t pick up a parcel on time, it was sent back to us and a customer refuses to arrange the repeated shipping (within 2 weeks since we received it back) - the order gets annulled with no refunds.
OTHER
We sell products for adults only. Purchasing on this web site is acceptance of these terms and conditions and confirmation, that you are 18 years old or elder.